Refund policy
Last updated: August 31, 2026
ACC Jewelry supplies jewelry primarily for wholesale and resale. Because wholesale orders may contain multiple styles and quantities, returns are handled through a claim-and-approval process. Please inspect your order promptly after delivery.
1. Claim window
Contact us within 7 calendar days after confirmed delivery if an item is damaged in transit, has a manufacturing defect, is the wrong item, or is missing from the shipment. Claims submitted after this period may not be eligible for a refund, replacement, or credit unless required by applicable law.
2. How to request a return or adjustment
Submit a request through our Contact page before sending anything back. Include:
- Your order number and buyer contact information
- The affected SKU or product name and quantity
- A clear description of the issue
- Clear photos or video of the product, packaging, shipping label, and damage or defect
We normally review complete claims within 2 business days. If a physical return is required, we will provide approval and return instructions. Do not send products back without prior authorization. Unauthorized returns may be refused or returned to the sender.
3. Eligible condition
Approved returned items must be unused, unworn, unaltered, and in their original packaging with all labels, accessories, and components included. Products must be packed securely to avoid additional damage in transit.
4. Non-returnable items
Except where an item is defective, damaged on arrival, incorrect, or otherwise required by applicable law, we do not accept returns for:
- Earrings, piercing jewelry, or other hygiene-sensitive items
- Custom, personalized, private-label, or specially produced items
- Clearance, final-sale, sample, or promotional items identified as non-returnable
- Items that have been worn, used, altered, repackaged for resale, or damaged after delivery
- Change-of-mind, slow-selling inventory, or excess wholesale stock
- Minor color, finish, size, texture, or pattern differences that fall within reasonable manufacturing tolerances or result from screen and lighting differences
5. Exchanges and replacements
Wholesale exchanges are handled as an approved return and a replacement order. If a verified defective, damaged, missing, or incorrect item is covered, we may provide a replacement, store credit, partial refund, or refund, depending on stock availability and the circumstances of the claim.
6. Return shipping
If the return is caused by our verified fulfillment error or an approved product defect, we will provide instructions and, where appropriate, cover reasonable return shipping. For any other return that we agree to accept, the buyer is responsible for return shipping, insurance, customs charges, and related costs. Original shipping fees, duties, taxes, payment fees, and customs charges are non-refundable unless required by law or the issue was caused by our error.
7. Refund timing
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method, generally within 5–10 business days. Your bank or payment provider may require additional processing time.
8. Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes once processing has started, and orders that have been packed, customized, or shipped cannot be cancelled.
9. Contact
Questions or return requests can be submitted through the ACC Jewelry Contact page. Please include your order number so we can assist you efficiently.
Nothing in this policy limits rights that cannot be excluded under applicable law.